Frequently Asked Questions

Answers to the most common questions about ordering from Riot Racing. For full details, see our Shipping Policy, Return and Refund Policy, and Limited Five-Year Warranty.

When will I get my order?

In-stock products fulfilled by Riot Racing generally ship within 2–3 business days. U.S. delivery typically takes 3–7 business days after carrier pickup unless a different timeframe is shown on the product page. Third-party and partner-fulfilled products may have different processing and delivery times, which are shown on the product page or at checkout.

What is the return policy?

Eligible Riot Racing-manufactured items may be returned within 7 calendar days after delivery. Returns must be authorized before the item is sent back, and items must be in original condition with all parts and packaging. See the Return and Refund Policy for full eligibility details.

Are any purchases final sale?

Yes. Unless the product page expressly states otherwise, batteries, motors, controllers, suspension products, custom or made-to-order items, gift cards, items marked “Final Sale,” and third-party or partner-brand products are final sale. Final-sale status does not affect your rights if an item arrives damaged, defective, or incorrect.

Can I cancel my order?

Yes. Any order, including a preorder, can be canceled for a full refund until it is packaged for shipment or shipped, whichever occurs first. Email support@riot-racing.com with your order number as soon as possible.

How do preorders work?

Preorder products are charged in full at checkout, and the expected shipping window is shown on the product page. You can cancel a preorder for a full refund any time before it ships.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always see the shipping price at checkout before you purchase.

Where are your products manufactured?

Riot Racing Originals are designed and CNC-machined in-house. Other products we carry are manufactured by carefully selected partners, both locally and globally, to ensure high quality and fair value.

Do products come with a warranty?

Eligible Riot Racing-manufactured products whose product page expressly states so are covered by the Riot Racing Limited Five-Year Warranty.

How do I contact support?

Email support@riot-racing.com. Support hours are daily, 12:00 p.m.–6:00 p.m. Eastern Time, and we typically respond within one business day.