Return and Refund Policy

Last updated: July 21, 2026

This Return and Refund Policy applies to purchases made from Riot Racing LLC (“Riot Racing,” “we,” “us,” or “our”) through riot.racing. Nothing in this policy limits rights that cannot legally be waived.

Eligible Riot Racing-Manufactured Items

You may request a return of an eligible item manufactured by Riot Racing within 7 calendar days after delivery. A return request must include your order number or other proof of purchase and must be approved before the item is sent back.

To qualify, the item must be in its original condition, with all parts, accessories, and original packaging included. Opening the package and carefully test-fitting the item is permitted. Installation, riding or road use, modification, damage, tool marks, scratches, wear, missing components, or other signs of use make the item ineligible for a standard return.

Third-Party and Partner-Brand Items

Items not manufactured by Riot Racing—including products supplied through Shopify Collective or another partner brand—are generally final sale unless the product page expressly states that the item is returnable or the applicable partner return terms allow a return.

Contact Riot Racing to request support. Do not send an item to Riot Racing or a partner without authorization.

Non-Returnable Items

Except where applicable law requires otherwise, the following are final sale unless the product page expressly states otherwise:

• Batteries, motors, controllers, and suspension products
• Items marked “Final Sale” or “Clearance — Final Sale” at the time of purchase
• Custom, personalized, made-to-order, or modified products
• Gift cards
• Third-party and partner-brand products that are not expressly identified as returnable

Final-sale status does not eliminate any rights you may have if an item is defective, damaged, incorrectly supplied, or covered by an applicable written warranty or non-waivable law.

How to Request a Return

Email support@riot-racing.com within the applicable return window and include:

• Your order number
• The item you want to return
• The reason for the return
• Photographs when the item is damaged, defective, incorrect, or has a fitment issue

If approved, we will provide return instructions and the applicable return deadline.

Authorized returns must be sent to:

Riot Racing LLC
949 State Route 85C
Brooks, GA 30205
United States

This is a mailing and returns facility only and is not a public retail storefront. Items sent without prior authorization may be refused and will not automatically qualify for a refund.

Return Shipping and Original Shipping Charges

Riot Racing pays return shipping if Riot Racing sent the wrong item or an eligible item arrived damaged or defective for a reason not caused by the customer. Riot Racing will provide or reimburse reasonable standard return shipping and cover the appropriate replacement, repair, or refund remedy.

The customer is responsible for return shipping for change-of-mind returns, an incorrect product or variant selected by the customer, customer compatibility or fitment mistakes, or other discretionary returns.

Original shipping charges are nonrefundable on discretionary returns. If the return results from an error by Riot Racing or a qualifying defect, the appropriate standard shipping charges will be included in the remedy where required.

Restocking Fee

A 3% restocking fee, calculated on the item’s purchase price, applies to an eligible discretionary return of a Riot Racing-manufactured item and is deducted from the refund.

No restocking fee applies when the return results from an incorrect item sent by Riot Racing or qualifying damage or a defect not caused by the customer.

For customers exercising a statutory right of withdrawal, any deduction will be limited to what applicable law permits.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery. Report visible shipping damage, an incorrect item, or missing contents to support@riot-racing.com within 7 calendar days after delivery.

Include your order number, photographs of the item and packaging, and a description of the problem. Keep the packaging until the claim is resolved.

For a defect discovered later, contact us and identify any written warranty that applies. Warranty coverage generally provides repair or replacement rather than an automatic refund unless the written warranty or applicable law states otherwise.

Exchanges

Unless Riot Racing provides different instructions, the fastest way to exchange an eligible item is to complete an approved return and place a separate order for the replacement item.

Preorders and Order Cancellations

The estimated shipping window for a preorder is displayed on the applicable product page. Preorders are charged in full at checkout.

Preorders and other orders may be canceled for a full refund until the order is packaged for shipment or shipped, whichever occurs first. A cancellation request must reach support@riot-racing.com before that cutoff.

Once an order has been packaged or shipped, it can no longer be canceled and the applicable return rules apply.

If Riot Racing cannot ship within the promised or reasonably expected timeframe, we will provide an updated shipping estimate and give the customer the choice to accept the delay or cancel the affected unshipped item for a full refund.

Refunds

We will inspect an authorized return after it arrives and notify you whether the refund is approved.

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, contact support@riot-racing.com.

Chargebacks and Payment Disputes

Please contact support@riot-racing.com before filing a chargeback. We are happy to work toward a fair resolution, including a refund when eligible.

Fraudulent or abusive chargebacks may be contested and will result in future orders being refused. Relevant information may be retained for fraud prevention as described in our Privacy Policy. This does not limit any non-waivable consumer rights.

European Union and Other Mandatory Consumer Rights

If Riot Racing specifically offers and sells goods to a consumer in the European Union, eligible distance purchases generally include a statutory right to withdraw within 14 days after receipt without giving a reason, subject to legally recognized exceptions.

To exercise that right, email support@riot-racing.com with a clear statement that you are withdrawing from the purchase. The customer must then return the goods within the legally required period.

The customer is responsible for the direct cost of return shipping when informed of that responsibility before purchase. Riot Racing will reimburse the eligible purchase price and the cost of the least expensive standard outbound delivery method offered, but not any additional cost for expedited delivery.

Riot Racing may withhold reimbursement until the goods are received or the customer supplies evidence that they were sent back, as permitted by law.

An EU consumer may inspect an item only as necessary to establish its nature, characteristics, and functioning, similar to what would reasonably be permitted in a physical store. The consumer may be responsible for diminished value caused by handling beyond that level but does not automatically lose the statutory right of withdrawal merely because the original packaging was opened.

Statutory rights concerning faulty or nonconforming goods remain unaffected. Consumers in the United Kingdom, European Economic Area, or another jurisdiction may have additional mandatory rights. Where this policy conflicts with a non-waivable consumer right, the mandatory legal right controls.

Questions

Email support@riot-racing.com.