Shipping Policy

Last updated: July 20, 2026

This Shipping Policy applies to orders placed through riot.racing.

Processing Times

In-stock products fulfilled directly by Riot Racing generally ship within 2–3 business days after payment confirmation unless a different processing time is displayed on the product page. Business days exclude weekends and applicable holidays.

Third-party, Shopify Collective, drop-shipped, custom, and partner-fulfilled products may have different processing and delivery times. The product page or checkout estimate controls when it provides a more specific timeframe.

Processing time is the time required to prepare an order before carrier pickup. It is separate from carrier transit time.

Preorder Products

Products marked “Preorder” are made, manufactured, or stocked in batches. The applicable product page will display the expected shipping window.

If an order contains both in-stock and preorder products, the order will normally ship together when all products are available. Contact support@riot-racing.com to request separate shipment of available products. Additional shipping charges may apply and must be approved before the order is split.

If we cannot ship within the stated or reasonably expected timeframe, we will notify you, provide an updated estimate, and give you the choice to accept the delay or cancel the affected unshipped item for a full refund.

Order Cancellations

Any order, including a preorder, may be canceled for a full refund until it is packaged for shipment or shipped, whichever occurs first.

The cancellation request must reach support@riot-racing.com before that cutoff. Once the order has been packaged or shipped, cancellation is no longer available and the applicable return rules apply.

United States Delivery Estimates

After shipment, domestic orders typically arrive within 3–7 business days, depending on the destination, carrier, service selected, weather, and other carrier conditions.

Any delivery date shown at checkout is an estimate unless expressly stated as guaranteed.

Shipping Charges

Shipping charges are displayed at checkout and are based on the products, package size and weight, destination, and selected service.

Any free-shipping promotion is governed by the terms shown with that promotion.

Tracking

Tracking information is emailed when a tracked shipping label is created. Carrier tracking may take time to update after the package is transferred to the carrier.

Creating a shipping label does not necessarily mean the carrier has already received the package.

Address Accuracy and Order Changes

Customers are responsible for entering a complete and accurate shipping address.

Contact support@riot-racing.com immediately if an address or order detail is incorrect. We will try to make the change but cannot guarantee changes after packaging or fulfillment begins.

If a package is returned because of an incorrect or incomplete customer-provided address, refused delivery, or failure to collect the package, the customer may be responsible for the cost of reshipping it.

If a refund is approved instead, original shipping costs and carrier return fees may be deducted where permitted by law. This does not apply when Riot Racing or the carrier caused the addressing error.

International Shipping

Riot Racing ships to select countries. Available destinations, shipping services, and estimated costs are shown at checkout. International processing and transit times vary.

Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, brokerage charges, and other destination-country fees. These charges are not controlled by Riot Racing.

Customers are responsible for confirming that a product can lawfully be imported and used in the destination country.

Delays, Loss, and Damage in Transit

Carrier delays, weather, customs review, and other events outside Riot Racing’s reasonable control can affect delivery.

Contact support@riot-racing.com if tracking does not update, a package appears lost, or an order arrives damaged. We will review the shipment and work with the carrier.

If a shipment is confirmed lost or damaged before delivery, Riot Racing will provide an appropriate replacement or refund as required by this policy and applicable law.

For visible shipping damage, keep all packaging and contact us within 7 calendar days after delivery with your order number and photographs.

Contact

Email support@riot-racing.com.