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Choose your model to browse parts and accessories.

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Customer support

Track a delivery, find brand support, or get help with your parts.

No account needed

Track your order

Use your order number with your checkout email or phone number. You can also look up a shipment using its tracking number.

  • Order number + email or phone
  • Tracking number
Open order tracker

What can we help with?

Find guidance and links for the issue you’re having.

My order hasn’t shipped

Review your order information and dispatch updates. Our brand support directory can help you contact the company handling your item.

Find brand supportOrder overview
A delivery or tracking issue

Open the tracker for available shipment updates. For help understanding your next step, review the tracking guidance.

Open order trackerTracking guidance
An item is damaged, incorrect, or missing

Report visible shipping damage, incorrect items, or missing contents within 7 calendar days after delivery. Include photos and keep the packaging until the claim is resolved.

Email Riot supportReturn instructionsUse the contact form
I need to return an item

Check the published return terms for your item and request authorization from Riot Racing before sending anything back.

Return instructionsRefund policyUse the contact form
I need to cancel or change an order

Cancellation requests must reach Riot before packaging or shipment, whichever comes first. Contact Riot promptly about an order change.

Email Riot supportCancellation helpUse the contact form
I have a warranty question

Review the warranty policy and the support details for the brand handling your item.

Warranty policyFind brand support
Will this part fit my bike?

Use the fitment guide and the product page to compare the listed model, year, and setup with your bike.

Fitment guideBrowse FAQs

Help after guest checkout

Guest orders can use the same order tracker. You don’t need to create an account to track a shipment.

Can’t find your order number?

Search your inbox for “Riot Racing” and look for your order confirmation. Check spam or junk, and any other email address you may have used at checkout.

Send a message
Have a tracking number instead?

Choose the tracking-number option in the tracker. It can look up a shipment without an order number or account sign-in.

Open order tracker
Used only a phone number at checkout?

Use the tracker with your order number and checkout phone number, or open the link in your confirmation. If you no longer have access, contact Riot for help.

Open order trackerSend a message
Prefer to use an account?

For order history, sign in with the original email used at checkout. Shopify emails you a one-time six-digit code; no password is needed. A different email can create a new profile without that order.

View account orders

Browse support

Go straight to the help you need.

Contact Riot Racing

Send the item name and any details you have. Order numbers and previous brand contact are optional.

Send a message