Riot Shipping Protection
Riot Shipping Protection is an optional add-on priced from $5 to $24.50 USD per order for confirmed theft after carrier delivery. Riot Racing administers and funds approved replacement or refund remedies under these terms.
Optional, one-time charge
Protection is added automatically when you add merchandise to an eligible cart. The selected protection charge appears in your cart total and checkout area. To remove it and proceed to checkout, select Continue without package protection below the checkout button. Your choice is remembered for that cart. You may check out without purchasing protection. There is one protection fee for the order, with no additional protection fee per item or package. Shipping protection does not count toward the minimum spend for a shipping offer.
Protection pricing
The fee is based on your merchandise total after discounts, excluding shipping, taxes, and any shipping protection charges. Your cart selects one price tier and updates it when the merchandise total changes. The exact fee is shown before checkout.
| Merchandise total after discounts | Protection fee |
|---|---|
| Up to $50 | $5.00 |
| $50.01–$250 | $6.50 |
| $250.01–$450 | $10.50 |
| $450.01–$850 | $14.50 |
| $850.01–$1,250 | $18.50 |
| $1,250.01–$1,450 | $22.50 |
| Over $1,450 | $24.50 |
What the protection covers
For an order with purchased protection, Riot Racing will provide an approved replacement or refund for confirmed theft after the carrier has delivered the package.
The benefit is limited to the amount actually paid for the affected merchandise after discounts, up to a maximum of $500 USD per order. The total value of all approved replacements and refunds is combined across every affected item, package, and claim for that order. This is one aggregate order limit, not a separate allowance for each item or package.
Riot Racing reviews the order, tracking, and supporting information before approving a remedy. Submitting a claim does not guarantee approval or an automatic refund.
Report a claim within five calendar days
Report suspected post-delivery theft within 5 calendar days after the carrier marks the affected package delivered.
- Use our support request page or email support@riot-racing.com. Identify your request as a shipping protection claim.
- Include your order number, email used at checkout, tracking number, delivery date, affected items, and a description of what happened. Provide any relevant photographs or other evidence you have.
- Riot Racing will review the information, request clarification where needed, and notify you of the decision and any approved next steps.
Your existing order rights continue
You do not need to purchase this add-on to receive the remedies already provided by our shipping policy and return and refund policy.
Confirmed loss or damage before delivery remains subject to those policies regardless of whether you paid for protection. The $500 limit and five-day reporting window above apply to this additional post-delivery theft benefit; they do not replace or limit your existing remedies or rights.
Canceled orders
If your entire order is canceled before any shipment, the protection fee paid will be refunded with your order refund.
Handled by Riot Racing
This benefit is administered and funded by Riot Racing. It is not affiliated with Route, is not Route coverage, and does not register your order or submit a claim with Route.